Best Western Plus Searcy Inn

Job Responsibilities Include:

• Greet guests and provide them with room availability and hotel facilities information
• Assign rooms to guests and provide them with instruction on using automated keys
• Make reservations over the phone and confirm them by providing call back services
• Instruct bellhops to escort guests to their rooms and handle luggage
• Maintain information of room availability and guests’ accounts
• Perform bookkeeping activities such as position charges and computing bills
• Collect payments in the form of cash and process credit card payments
• Record guests’ comments and complaints
• Advise housekeeping staff to handle tasks when rooms are vacated
• Answer incoming telephone calls and provide information on hotel’s services
• Take and relay messages to guests
• Issue safety deposit boxes to guests when requested
• Accept and carry out wake-up call requests
• Make cash drops at the end of each shift
• Refer guests to appropriate departments to ensure that their complaints are resolved
• Take and verify identification during check-ins
• Perform cleaning and maintenance tasks on the front desk
• Offer guests advice on local shopping and eating areas
• Communicate with staff on the previous shift to manage guests’ arrivals and reservations
• Inform management of any discrepancies in front desk operations
• Balance rebates and miscellaneous charges
• Provide guests with information on entertainment prospects inside the hotel
• Provide travel instructions to guests and arrange for transportation
• Complete and present reports pertaining to housekeeping to the management
• Report safety hazards to the management or security officials

For more information, contact Vick Patel at (501) 279-9191.

To apply for this job email your details to gm@bestwesternplussearcy.com